Refund policy

Last Updated: June 2026

At CLOTHRA, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Please review our return and refund policy below.

30-Day Return Policy

We accept return requests within 30 days from the verified delivery date for all eligible items.
To qualify for a successful return and refund, your items must strictly meet the eligibility requirements outlined below.

Free Returns

We offer free returns on eligible items within the United States.
If your return request is approved, we will provide return instructions and, when applicable, a prepaid return shipping label at no additional cost.

Return Eligibility

To be eligible for a return, your item must:

• Be returned within 30 days of delivery.
• Be unworn, unused, and unwashed.
• Be in its original condition.
• Include all original tags and packaging (when applicable).
• Not show signs of damage caused after delivery.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

To protect our independent store operations, the following items cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or incorrect:

• CLOTHRA Originals: All products in our CLOTHRA Originals collection are exclusive brand designs and are sold as Final Sale. These items are not eligible for returns, exchanges, or cancellations.
• Final Sale Items: Any product clearly marked as Final Sale on the product page or at checkout is not eligible for returns or exchanges.

Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 10 business days for your financial institution to process and post the refund after it has been issued.

Order Cancellations

CLOTHRA Originals:
As these are exclusive, limited-availability designs, cancellation requests are only accepted within 15 minutes of placing your order. After this window, your order enters processing and cannot be cancelled or modified.

All Other Items:
You may cancel your order any time before it has been fulfilled. Once an order has been fulfilled, it can no longer be cancelled — you may request a return instead, in accordance with our 30-day return policy above.

To request a cancellation, please contact us immediately at support@clothrashop.com with your order number.

Exchanges

If you received the wrong size, incorrect product, or a damaged item, please contact us within 7 days of delivery.
When eligible, we will arrange a replacement or provide an appropriate solution.
At this time, we do not offer direct product-to-product exchanges for change-of-mind purchases. If you would like a different item, you may return an eligible product and place a new order.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of receiving your package.
To help us resolve your request quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos showing the product and packaging

After reviewing your request, we will work to provide a replacement or refund when appropriate.

How to Start a Return

To request a return, please contact us at:
Email: support@clothrashop.com
Please include:

• Your order number
• Your full name
• The reason for your return

Our support team will provide the next steps and return instructions.

Need Assistance?

If you have any questions regarding returns or refunds, we're here to help.

Thank you for shopping with CLOTHRA. We appreciate your trust and are committed to providing a smooth and reliable shopping experience.