Refund policy

Last Updated: August 2026

At CLOTHRA, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Please review our return and refund policy below.

30-Day Return Policy

We accept return requests within 30 days from the verified delivery date for all eligible items.
To qualify for a successful return and refund, your items must strictly meet the eligibility requirements outlined below.

Free Returns

We offer free returns on eligible items within the United States.
If your return request is approved, we will provide return instructions and a prepaid return shipping label at no additional cost.

Restocking Fee

None ($0) — We do not charge any restocking or processing fees for returns.

Return Eligibility

To be eligible for a return, your item must:

Be returned within 30 days of delivery.
Be unworn, unused, and unwashed.
Be in its original condition.
Include all original tags and packaging (when applicable).
Not show signs of damage caused after delivery.

Returns that do not meet these conditions may not be accepted.

Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 10 business days for your financial institution to process and post the refund after it has been issued.

Order Cancellations

You may request to cancel your order at any time before it has been processed or shipped. Once an order has been shipped, it cannot be cancelled; however, you may return the item upon delivery in accordance with our 30-day return policy.

To request an order cancellation, please contact us as soon as possible at support@clothrashop.com with your order number.

Exchanges

If you received the wrong size, incorrect product, or a damaged item, please contact us within 7 days of delivery.
When eligible, we will arrange a replacement or provide an appropriate solution at no additional cost. At this time, we do not offer direct product-to-product exchanges for change-of-mind purchases. If you would like a different item, you may return your eligible product under our 30-day return policy and place a new order.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of receiving your package.
To help us resolve your request quickly, please include:

Your order number
A brief description of the issue
Clear photos showing the product and packaging

Upon verification, we will immediately process a free replacement or issue a full refund.

How to Start a Return

To request a return, please contact us at support@clothrashop.com with the following details:

Your order number
Your full name
The reason for your return

Once approved, our support team will send you a prepaid return shipping label and instructions on where and how to send your package. Please do not send items back without contacting us first.