Frequently Asked Questions

Find quick answers to common questions regarding your orders, shipping, returns, and more. If you need any further assistance, our support team is always here to help.

1. Where do you ship?
We currently ship to addresses within the United States.

2. Do you offer free shipping?
Yes. We offer FREE Standard Shipping on all U.S. orders.

3. How long does shipping take?
Orders are processed within 1–3 business days.
After processing, Standard Shipping typically takes 5–8 business days.

4. What time is the daily order cut-off?
Our daily order cut-off time is 5:00 PM Eastern Time (ET).
Orders placed after this time will begin processing on the next business day.

5. How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.
You can also track your shipment anytime by visiting our Order Tracking page and entering your tracking number.
Tracking information may take up to 24 hours to become available after your order has been dispatched.

6. Can I change or cancel my order?
If your order has not entered processing, we'll do our best to accommodate your request.
Please contact us as soon as possible at support@clothrashop.com.

7. What payment methods do you accept?
We accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and other payment methods available during checkout.

8. Is my payment secure?
Yes.
Our checkout is protected with industry-standard SSL encryption, and payments are processed through secure payment providers.

9. What currency do you use?
All prices on clothrashop.com are displayed in U.S. Dollars (USD).

10. Are your products true to size?
Most products fit true to size.
We recommend reviewing the size chart available on each product page before placing your order.

11. What is CLOTHRA Originals?
CLOTHRA Originals is our premium, exclusive collection of independent signature artwork and unique streetwear designs developed specifically by and for our brand.

12. What is the Ready Collection?
Our Ready Collection features carefully selected apparel sourced from our trusted fulfillment partners, chosen specifically for premium quality, comfort, and everyday modern street style.

13. Can my order arrive in multiple packages?
Yes.
If your order contains multiple items, they may ship separately and arrive on different days.

14. Do you accept returns?
Yes, we offer a 30-day return policy on all eligible items. Please note that CLOTHRA Originals, special seasonal releases, holiday drops, and clearance items are final sale and cannot be returned unless they arrive damaged or incorrect.
Please visit our Return & Refund Policy for complete details.

15. Are returns free?
Yes, we offer free returns with prepaid shipping labels for all eligible items within the United States. Please contact customer support to receive your official return label before mailing any items back.

16. When will I receive my refund?
After your returned item has been received and approved, refunds are typically processed to your original payment method within 10 business days.

17. What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery.
Include your order number and clear photos of the item so we can assist you as quickly as possible.

18. What if my package is delayed?
Occasional carrier delays may occur due to severe weather, high seasonal volumes (like holidays), or transit disruptions. If your package appears unusually delayed, please contact our support team and we will investigate with the carrier immediately.

19. How do I contact customer support?
You can reach our dedicated support team in two ways:
Live Chat: Click the chat icon at the bottom-right of our website to 
connect with our support team.
Email: support@clothrashop.com
We aim to respond within 24 business hours.

20. Do you have a physical store?
CLOTHRA is operated by Cloths4U LLC. We operate strictly as an online boutique storefront serving customers across the United States. While we do not have a traditional walk-in retail location, our registered business operations are located at 18285 Pines Blvd, Pembroke Pines, FL 33029, United States. This allows us to focus entirely on providing premium quality apparel and digital support directly to your doorstep.

21. Will I receive an order confirmation?
Yes. You'll receive an order confirmation email immediately after your purchase has been successfully placed.

22. Can I use multiple payment methods for one order?
At this time, only one payment method can be used per order. Available payment options are displayed during checkout.

23. Do you offer discounts or promotions?
From time to time, we offer exclusive promotions and seasonal discounts. Subscribe to our newsletter to stay updated on the latest offers and new arrivals.

Still have a question?

You can connect with us through your preferred channel:

We strive to respond to all customer inquiries as quickly as possible and provide clear, helpful solutions.