FAQ
Frequently Asked Questions (FAQ)
1. Where do you ship?
We currently ship to addresses within the United States.
2. Do you offer free shipping?
Yes. We offer FREE Standard Shipping on all U.S. orders.
3. How long does shipping take?
Orders are processed within 1–2 business days.
After processing, Standard Shipping typically takes 5–7 business days.
4. What time is the daily order cut-off?
Our daily order cut-off time is 5:00 PM Eastern Time (ET).
Orders placed after this time will begin processing on the next business day.
5. How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.
You can also track your shipment anytime by visiting our Order Tracking page and entering your tracking number.
Tracking information may take up to 24 hours to become available after your order has been dispatched.
6. Can I change or cancel my order?
If your order has not entered processing, we'll do our best to accommodate your request.
Please contact us as soon as possible at support@clothrashop.com.
7. What payment methods do you accept?
We accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and other payment methods available during checkout.
8. Is my payment secure?
Yes.
Our checkout is protected with industry-standard SSL encryption, and payments are processed through secure payment providers.
9. What currency do you use?
All prices on clothrashop.com are displayed in U.S. Dollars (USD).
10. Are your products true to size?
Most products fit true to size.
We recommend reviewing the size chart available on each product page before placing your order.
11. What is CLOTHRA Originals?
CLOTHRA Originals is our exclusive collection of original graphic apparel designed specifically for our brand.
12. Are CLOTHRA Originals made after I place my order?
Yes.
Some CLOTHRA Originals are produced specifically for your order to ensure consistent quality and reduce unnecessary overproduction.
13. What is the Ready Collection?
Our Ready Collection features carefully selected apparel chosen for its quality, comfort, and everyday style.
14. Can my order arrive in multiple packages?
Yes.
If your order contains multiple items, they may ship separately and arrive on different days.
15. Do you accept returns?
Yes.
We offer a 30-day return policy on eligible items.
Please visit our Return & Refund Policy for complete details.
16. Are returns free?
Yes.
We offer free returns on eligible items within the United States.
17. When will I receive my refund?
After your returned item has been received and approved, refunds are typically processed to your original payment method within 5–10 business days.
18. What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery.
Include your order number and clear photos of the item so we can assist you as quickly as possible.
19. What if my package is delayed?
Occasional shipping delays may occur due to weather, carrier operations, or seasonal demand.
If your shipment appears unusually delayed, please contact our support team.
20. How do I contact customer support?
You can reach our customer support team anytime by emailing:
We aim to respond within 24 business hours.
21. Do you have a physical store?
No.
CLOTHRA is an online store serving customers throughout the United States.
22. Will I receive an order confirmation?
Yes.
You'll receive an order confirmation email immediately after your purchase has been successfully placed.
23. Can I use multiple payment methods for one order?
At this time, only one payment method can be used per order.
Available payment options are displayed during checkout.
24. Do you offer discounts or promotions?
From time to time, we offer exclusive promotions and seasonal discounts.
Subscribe to our newsletter to stay updated on the latest offers and new arrivals.
25. Still have a question?
We're always happy to help.