Contact
Contact Us
We're here to help.
Whether you have a question about an order, need assistance with sizing, shipping, returns, or simply want to learn more about our products, the CLOTHRA support team is happy to assist you.
Please use the contact form below or email us directly, and we'll get back to you as soon as possible.
Customer Support
Email: support@clothrashop.com
We recommend including your order number (if applicable) to help us assist you more quickly.
Support Hours
Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)
Closed on weekends and U.S. federal holidays.
Response Time
We aim to respond to all inquiries within 24 business hours.
During holidays, promotions, or periods of high order volume, responses may take slightly longer. We appreciate your patience and will reply as soon as possible.
Before Contacting Us
To help us resolve your request quickly, please include:
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Your full name
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Order number (if available)
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Email address used when placing the order
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A brief description of your question or issue
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Photos, if you're reporting a damaged or incorrect item
We Can Help With
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Order status and tracking
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Shipping questions
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Returns and refund requests
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Product information
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Sizing assistance
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Payment questions
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General customer support
Returns
If you're contacting us regarding a return or refund, please include your order number and a brief explanation of the reason for your request.
For complete return eligibility and instructions, please visit our Return & Refund Policy.
Business Inquiries
For partnership opportunities, collaborations, or other business-related inquiries, please contact us at:
Please include "Business Inquiry" in the subject line.
Contact Form
Please complete the contact form below. Our team will review your message and respond as soon as possible.
Thank you for choosing CLOTHRA. We appreciate your trust and look forward to assisting you.